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We're In Progress
"It's odd that what the board recommended was different from what the focus group wanted," one of our clients told me in a meeting. We're in the final stages of development for their website and discovered that the content of several pages needed to be tweaked after a focus group review.
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Pay Attention to Me
Everyone wants more attention. I've yet to come across a client who didn't say that their website needed, "greater visibility." When I ask clients what greater visibility would do for them, they say that it would help them grow. While this isn't entirely false, pursuing visibility is not a goal that leads to growth. Instead, seeking to understand the reason that people join is what charts the path to expanding membership.
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Chat GPT Will Supply Your Competition With a Million Monkeys
I had beers with a couple of friends last Thursday. One of them just launched a redesign of their business website. His last major obstacle was that he needed to write his "about us" page. Rather than actually write it though, he recorded a short audio file where he talked about his company's history. Then he uploaded it to Otter.ai, a transcription software to convert it to text. He fed the text into Chat GPT and told it to organize it and re-write it with a more professional tone. He tweaked that...
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The Magic Moment to Identify What Members Value
Imagine a member’s entire experience with your organization as a timeline. At the start of the line, they hear about your association for the first time from a coworker. In the middle, they’re active members, perhaps attending your annual conference. At the end of the line, they mention to a peer that they were a member several years ago. What is the specific second on that timeline where you can find out the most about what they value?
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John Hooley
President, Steward
John is a graduate of 10,000 Small Businesses, a certified Customer Acquisition Specialist, and a Zend Certified Engineer. He speaks and writes on connecting digital strategy to association goals. Outside of work he's an avid traveler, climber, diver, and a burgeoning sailor. He also volunteers with Rotary and Big Brothers Big Sisters.